Shipping & Returns

1. Nationwide Dispatch & Delivery Timelines

At Scents n Fascinations, each fragrance flacon is inspected, boxed, and dispatched with utmost precision from our Rawalpindi atelier. We partner with premier logistics carriers (including TCS, Leopard, and Trax) to ensure prompt and secure delivery across Pakistan.

• Rawalpindi & Islamabad: 24 to 48 Hours.
• Major Metros (Lahore, Karachi, Faisalabad, Peshawar, Multan): 2 to 3 Business Days.
• Rest of Pakistan: 3 to 5 Business Days.
• Shipping Rates: Free shipping is provided on orders over PKR 5,000. A standard nominal delivery charge applies to all other orders.

2. Flacon Packaging & Protection Guarantee

Perfumery flacons are delicate artisanal creations. To ensure your order reaches you in immaculate condition:

• Each bottle is sealed in its branded presentation case.
• The presentation box is wrapped in multiple layers of shock-absorbent cushioning and encased in a rigid external carton.
• Tamper-evident security tape is applied to all outer packaging.

3. Returns, Replacements & Transit Damage

We stand firmly behind the quality and integrity of our products. While we do not accept returns for change of mind once a fragrance seal is opened due to cosmetic hygiene and purity standards, we gladly replace or refund items under the following conditions:

• Transit Damage: Flacon breakage, leakage, or box crushing incurred during transit.
• Defective Atomizers: Clogged sprayers, faulty collar seals, or dispensing issues.
• Incorrect Dispatch: Receipt of an item different from your confirmed invoice.

Claim Window: Please inspect your parcel upon arrival and contact us within 7 days of delivery.

4. How to Initiate a Replacement

Initiating a claim is effortless:

1. Reach out to our WhatsApp Concierge at 0347 5657959 or email us with your Order ID.
2. Share a quick photograph or short video showing the issue (outer box label and flacon condition).
3. Once reviewed (typically within 2–4 hours), we will schedule a reverse pickup or immediately dispatch a brand-new replacement flacon at zero cost to you.