Frequently Asked Questions
Everything you need to know about our artisanal Extrait de Parfum creations, bespoke scent consultations, nationwide dispatch, and fragrance care.
✦ Our Fragrances & Craftsmanship
What is the concentration of Scents n Fascinations fragrances?
All our creations are compounded as pure Extrait de Parfum (containing between 30% and 40% fragrance oils) or high-grade Eau de Parfum. Handcrafted using master-grade French and Grasse essences, our formulations offer profound sillage and incredible 12 to 24+ hour longevity on skin and fabric.
Are your perfumes suitable for all genders?
Yes. Fragrance is an individual olfactory expression. While some scents lean towards rich woody amber and smokey woods (such as Dawn Mist and Oasis), and others towards velvety gourmands and florals (such as Vanilla Whisper and Carnival), our entire collection is designed to be worn and celebrated by anyone who values distinction and complexity.
How should I store my luxury perfume to preserve its notes?
Store your flacon upright in a cool, dry place away from direct sunlight, humidity, and heat (avoid bathroom counters). Keeping the bottle within its original presentation box ensures the delicate top and heart notes remain true and vibrant for years.
✦ Ordering, Shipping & Delivery
How long does delivery take across Pakistan?
Orders within Rawalpindi & Islamabad are fulfilled within 24 to 48 hours. Deliveries to Lahore, Karachi, Peshawar, Multan, and other nationwide destinations arrive via premier courier partners within 2 to 4 business days.
What payment methods do you accept?
We accept Cash on Delivery (COD) nationwide, Direct Bank Transfers, and secure Online Credit/Debit Card payments at checkout.
How can I track my shipment?
Once dispatched, you will receive a tracking link via SMS and email. You can also monitor your package directly on our Order Tracking page or speak to our Concierge on WhatsApp at 0347 5657959.
✦ Gifting, Consultations & Returns
Do you offer bespoke gift wrapping or custom messages?
Every flacon is encased in our signature luxury presentation box. If you wish to include a personalized handwritten message card or custom ribbon for birthdays, anniversaries, or corporate gifting, simply leave a note at checkout or contact our WhatsApp Concierge.
What if my flacon arrives damaged or has a defective spray nozzle?
We provide a 7-Day Replacement Guarantee. If your parcel incurs transit damage or a manufacturing defect in the atomizer, message us on WhatsApp with a brief photo/video and we will immediately dispatch a fresh replacement free of charge. Please review our Shipping & Returns Policy.
Have a Specific Question?
Our dedicated fragrance specialists are ready to assist you with scent consultations, order updates, and customized gifts.